FAQ - Returns
| How do I return or exchange an item? |
At Aather, we do everything we can to make sure our customers love our products — but if you do need to return an order, we’re happy to help. As soon as you’ve decided you’d like to make an exchange or return, let us know. You have 28 days from the date you received your order raise your return/exchange request. In this email, please include details of the items you would like to return and the reasons why. We will then provide you with instructions specific to your order. Please note that any refunds or exchanges will only take place once the items arrive back at our warehouse. |
| When will I receive my refund? | Please note that refunds can take up to 10 working days to show on your account; this is due to varying processing times between payment providers. Your shipping costs will not be included in the refund unless the item is faulty or canceled. If your order has been sent to a destination within the UK, all sales taxes will be refunded. Outside the UK, customs duties and sales taxes are non-refundable through Aather. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker. |
| What is your Returns Policy? | All items must be returned new and unused, within 28 days of receipt, to qualify for exchange or refund. Aather is unable to accept returns that do not meet these criteria, and the relevant items will be sent back to you. Late Returns: Your item(s) should be sent back to us within 28 days of receiving you order to qualify for return or exchange. Returns outside this timeframe may be accepted at the discretion of Aather and may only be refunded as store credit. Faulty goods: Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse, will not be considered faulty. If your item is faulty when it arrives, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, please contact Customer Care. Colours: We have made every effort to display the colours of products on the Aather website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display will be completely true to life. |